It is still surprising how common it is for residents to come to us with concerns about delaying tactics and deliberate incompetence when changing agent. Often residents fear that they may simply never obtain the information they require to properly manage their building or estate. But what can you do if you have had enough of your old agent, but they are not forthcoming providing all the documents you need? Why do agents delay? The first point to consider is why a managing agent may delay...

Most Right To Manage or management companies have a low cost but valuable policy - Directors & Officers Insurance, or Management Liability Insurance. But until you become a Director, the chances are you have probably never heard of it! So, what exactly is it and when might you want a policy? Directors & Officers Firstly, who is it for? Directors are the individuals appointed to lead, or direct, a limited company. Depending on the specific company, they are normally the ones making day-to-day...

There is an old saying in property circles: "If you think a professional is expensive, wait until you hire an amateur." For many Residents' Management Companies (RMCs), the temptation to choose the lowest possible management fee is understandable. However, the gap between "cheap" and "quality" management is no longer just a matter of how often the hallways are vacuumed. It is the difference between a thriving community and a building facing thousands of pounds in "emergency" levies, legal...