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Privacy Policy - Love Property Management Ltd

Our contact details

Name: Love Property Management Ltd

Address: Clover House, John Wilson Business Park, Whitstable, CT5 3QZ

Phone Number: 0330 2295 999

E-mail: info@lovepm.co.uk

 

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details such as phone numbers or email addresses)

  • Property details including addresses

  • Financial information which many include bank account details

  • Profile data (for example, your username and password, and details you may add to your online account)

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have contacted us and provided your information so that we may contact you in future.

  • You have agreed to use our services and provided necessary information.

  • You have volunteered additional information to assist us in providing you with our services.

  • You have applied for an online account with us.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Your property is encompassed by a contractual obligation by one or more of our clients, and we require your information in order to fulfil our clients obligations.

  • A third party may provide us with your information directly in relation to the carrying out of our contractual duties, and only where it is necessary to assist with a specific matter (for example, your contact details may be provided to us if there is a water leak to / from your property).

We use the information that you have given us in order to provide relevant services to you and/or to our client and/or to comply with relevant statutory requirements.

We may share this information with third parties such as partners or contractors, strictly as necessary to fulfil our contractual and/or legal obligations, and in the course of progressing business. Your personal information may also be disclosed in the event that our business assets are sold or acquired.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@lovepm.co.uk.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

 

How we store your personal information

Your information is securely stored.

We keep your personal information only for as long as necessary to fulfil the purpose for which it was collected. We will then dispose your information by deleting it from our systems, after which it will be erased from any system backup 30 days later.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@lovepm.co.uk if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@lovepm.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

​

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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