Bad Planning?
High Service Charge?
No answer when you call?
We get it. From a team of owners and renters, leaseholders and freeholders, landlords and tenants, all our staff know there is nothing more frustrating than rising costs implemented without explanation - and all by an agent that never seems to answer the phone.
We Love Property Management, because we want you to be able to sit back and relax while we take care of the hard parts. Read on to discover out more, or get in touch to find out exactly how we can improve things for your property.
Property Management. With Love.
Our whole team believes passionately in empowering our residents. By giving knowledge and control to the people that live within each building, we build strong, lasting relationships and remove the stress and uncertainty that some managing agents deliver.
How can we help?
Financial Planning
Unexpected bills or rapidly rising annual costs?
Every year, we provide a clear and transparent budget. Detailed expenditure reports are shared with Directors to ensure full and diligent planning. Our team guides all clients for future costs, to ensure realistic Reserve Funds are accumulated - rather than keeping charges low and allowing the building to deteriorate or services to fail.
Proper Communication Processes
Unanswered calls, with irregular or unplanned communication?
Every client has a dedicated Property Manager, Service Charge Accountant and Property Administrator. We contact all clients regularly to ensure residents, as well as Directors, are up to date. And every call during working hours gets answered. Always.
Recorded Repairs & Maintenance
Do you lack oversight of repair works or routine maintenance?
With a tailored task management system for our team, every repair, action or service request is recorded and updated, from start to completion.
And best of all, it is fully accessible by Directors, to see updates exactly as we see them, when we see them.
Arrears Recovery
Unresolved arrears and historic or bad debts?
We provide a clear process for arrears recovery in-house, to try and avoid referrals to solicitors. We contact every debtor, aiming to agree repayment plans and build positive connections to avoid repeat or long-term debts. We also phone debtors first, to ensure we make contact, and fully understand each person's circumstances.
Building Trust That Lasts
Your manager never attends meetings or solves difficult issues?
Dedicated client bank account. Full access to our software to see all tasks and finances. Every call answered. Regular site visits and extra meetings with no charge. A team that can handle difficult challenges, and tell residents hard truths. Client relationships lasting 15+ years. Trust and respect that is earned the right way.
Can your current agent say the same?
Best Property Management in Kent.
Trusted freehold management and proactive apartment block management, delivered to apartments in Ashford, complexes in Canterbury and maisonettes in Maidstone. High quality property management services result in stress free property management for tenants, landlords, leaseholders and freeholders - evidenced by being the best reviewed property management company in Kent:
With the highest ratio of 5 star Google reviews for any agent working in Kent, our service truly is proven to be the best.
Moving to a new agent has never been easier
Enquire today
Leave it to us
Appoint your new agent
Review your quote
For one of our property managers to discuss your requirements and visit your property
Tailored specifically to your property, goals and needs
By signing your management agreement after agreeing a start date
To contact your old agent, arrange handover, setup a dedicated client account and contact all your residents